The Electricity Company of Ghana (ECG) in the Ashanti Region, has scaled up the effort to improve customer care through prompt response to complaints.
As part of this, it has designated, the coming Saturday, March 11, as ‘Customer Complaints Day.’
This was contained in a press statement signed by Mr. Erasmus K. Baidoo, Manager, Public Relations and Communications, in Kumasi.
It said, all 16 business centres of the company would open and work to strategically address complaints from customers between 0800 hours and 1400 hours that day.
The statement said a team of experts would be on hand to offer solutions to any nagging issues.